Support
You can contact us at support@sellebit.com
If you are having problems configuring or using sellEbit please read the manual before
contacting us.
We welcome feedback. Actually, we depend on your feedback!
We want to know:
- if you have trouble using sellEbit.
- if you can not process your gateway Emails.
- if anything does not work.
- if there was something in the manual you did not understand.
- if you can suggest improvements.
- if you just hate something.
- if something is very slow
- if there are error messages in the background screen
Positive or negative comments are all welcome. Of course we reserve the
right to disagree, but we will attempt to respond to all feed
back with a gracious reply.
We are unable to obtain sample Emails from all the hundreds of payment
gateways, so we reply on you to send us some examples of Emails that
are not processed:
- exported Emails as text files are preferred (from the error
folder). You can forward mail if you like.
- change the contents if you are worried about confidentiality.
- if you have old mail send us a spread of older mail as the
formats may have changed.
We will set up a parsing definition for your mail and send you an new
parsing file. Please note:
- We have limited resources so will only help you with mail from
gateways that have a substantial web presence.
- It may take us a while to respond.
- Emails have not been designed with parsing in mind so some cannot
be processed.
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